Privacy policy


Privacy policy


The protection of the privacy and personal rights of our customers when visiting our website is of crucial
of crucial importance for the trustful use of our offers. When you visit our online shop
and place orders, personal data will be collected.

With this data protection information, we would like to emphasise our commitment to the secure and trustworthy handling of your data and explain it to you.
with your data and explain to you how we use the personal data of our customers.
We comply with the strict provisions of Austrian data protection law. In particular, the provisions of the
the provisions of the Telecommunications Act (TKG) and the Data Protection Act (DSG).

1 What is personal data?

Personal data is information that can be assigned to your person. This includes, for example, information such as name,
address, e-mail address and telephone number. In addition, when you visit our website, further data is automatically collected for technical reasons.
other data, such as the IP address that your Internet access provider assigns to your computer when you connect to the Internet,
or information about the Internet page from which you accessed our website or about the Internet browser you are using (technical information).
Internet browser you use (technical information). In individual cases, this technical information may be personal data.
As a rule, however, we only use technical information to the extent that this is necessary for technical reasons for the operation and protection of our website against attacks and misuse.
and to protect our website from attacks and misuse, as well as in pseudonymised or anonymised form for statistical purposes.


2 How we use your personal data

We use your personal data provided by you for the fulfilment and processing of your order, in particular when you
when you visit our website, when you register on our website or log in to an existing account and when you order products from our online shop.
in our online shop. We will only use your data in accordance with the applicable legal provisions
and this privacy policy and, where applicable, with your consent. In many cases, data is also only used pseudonymously or anonymously.

a) Visiting our online shop

- Log files
When you visit our shop pages, for technical reasons the following data is stored by default in log files, so-called log files:
-IP address (internet protocol address) of the accessing computer
-the website from which you visit us (referrer)
-the websites you visit on our site
-the date and duration of your visit
-browser type and browser settings
- operating system

This data is stored for analysis and to protect the data processing systems against unauthorised access.

- Pseudonymised usage profiles

Within the framework of the legal provisions, we may use user profiles under pseudonyms for the purposes of advertising, market research and the design of our services to meet the needs of our customers.
of our services, but only insofar as you have not exercised your legal right to object to this use of your data.
right to object to this use of your data at any time.
(see the information on the right to object in the section on this under 6 as well as in the following sections).

- Use of cookies

We use so-called cookies on our website. Cookies are text files that enable us to make your visit to our website more comfortable.
website comfortably. These include, for example, default settings for the display of our website or shopping cart functions, as well as the possibility of single sign-on.
the possibility of single sign-on, so that you only have to log on to our website once, for example. These cookies are temporarily
These cookies are temporarily stored on your computer and are only transmitted to our servers when you visit our website.
We mainly use "session cookies", which are not stored on your hard drive and are deleted when you close your browser or after a longer period of inactivity.
inactivity. You can view and delete the cookies stored on your computer and control the handling of cookies
generally via the settings of your Internet browser. You can obtain more information on this from the manufacturer or
in the help function of your Internet browser. Please note that the functionalities of our online shop may be limited or unavailable if you do not
not available if you do not allow cookies.

b) Registration and ordering

When you register or place an order, we use the personal data you provide to
in accordance with the applicable data protection laws. In form fields, the information that we require for the services you request is are marked as mandatory; other information is optional. Depending on the individual case, we may require contact details such as contact details, such as names, delivery and invoice details.


In addition, we use your data to maintain our customer database so that only accurate data is stored there.
In order to avoid typing errors and to ensure that your ordered items also reach you, we check the completeness and correctness of your address when you enter it.
the completeness and accuracy of your address.

c) Sending information about our online shop's special offers and other messages

We use your data to send information you have ordered about the range of products on offer and other promotions to the
e-mail address you have given us. You can unsubscribe from these e-mails at any time. If you have registered for our newsletter, we will use your e-mail address for advertising purposes.
address for advertising purposes in the course of sending our newsletter, which you can unsubscribe from at any time.

In addition, we may send you information on our own similar goods and services to the e-mail address you provided when making a purchase, even without your consent.
goods and services without your consent. You can object to receiving these e-mails at any time without incurring any costs other than the basic transmission costs.
transmission costs according to the basic rates.

We may also use your data to send you information about offers and promotions from our online shop by post. You can object to these
You can object to these mailings at any time.

Certain information messages that are necessary for the execution of the contract and the function of our online shop, for example concerning service
(e.g. registration confirmation, information from the customer service) or about a package subject to a charge (e.g. order confirmation, contract documents,
payment processing) cannot be cancelled. These communications will be sent to the contact information you have provided.
Information on how to exercise your right of objection/revocation can be found below in section 7.

d) Other

We will process your data if you contact us by telephone, email or via our contact form or if you wish to send us information in any other way.
information and send us your data for this purpose. In addition, we process personal data and technical
information to the extent necessary to prevent or prosecute misuse or other unlawful conduct on our website, e.g. for the purpose of
e.g. to maintain data security in the event of attacks on our IT systems. Finally, we process your data insofar as
we are legally obliged to do so, for example on the basis of official or court orders, and for the exercise of our rights and claims as well as for legal defence.
and claims as well as for legal defence.

4 Who do we share personal data with?

When passing on your personal data, we always ensure the highest possible level of security. Therefore, your data will only be passed on to
carefully selected and contractually obligated service providers and partner companies. In addition, we will only pass on your data to
bodies that are located within the European Economic Area and are therefore subject to the strict EU data protection law
or which are obliged to maintain a corresponding level of protection.

a) Transfer to product partners

Within the scope of our offer on our website, we work together with various partner companies for certain product groups. Should
If you order products from these partners, we will pass on the personal data you provided during registration and, if applicable, during other purchases or under My Account.
for the conclusion and processing of contracts (in particular delivery and billing address).
Your contractual partner is named on the respective product pages. Please note that your contracting party is responsible for its own data protection
data protection precautions and that supplementary or deviating data protection notices of the respective contractual partner may apply to these
may apply.

c) Transfer to service providers

Various service companies work for us in the operation and processing of the contract, e.g. for central IT services or the hosting of our online shop or for payment.
hosting of our online shop or for the payment and delivery of products, to whom we pass on the data required for the fulfilment of the task (e.g. name, address, telephone number, e-mail address, etc.).
(e.g. name, address). For the delivery of goods to logistics companies and the postal service provider specified when the order was placed.
In the case of payment for goods to the payment service provider specified when the order was placed. In the case of credit card payments, to avoid
In the case of credit card payments, a transaction-based security check is carried out by the payment service provider in order to avoid difficulties in payment processing and cases of fraud.

d) Disclosure to other third parties

Finally, we will pass on your data to third parties or government agencies within the framework of existing data protection laws if we are required to do so, e.g.
are legally obliged to do so due to an official or court order or if we are required to do so by law.

5. data security

The security of your personal data is a high priority for us. We therefore protect your data stored with us by technical and organisational
and organisational measures to effectively prevent loss or misuse by third parties. In particular, our employees who
personal data are bound to data secrecy and must comply with it. In order to protect your personal data
transmitted in encrypted form. To protect communication via your internet browser, we use e.g. SSL=Secure Socket Layer. You can recognise this
by the lock symbol that your browser displays when an SSL connection is established. In order to guarantee the permanent protection of your data, the technical security measures are
security measures are regularly checked and, if necessary, adapted to the state of the art. These principles also apply to companies
who process data on our behalf and according to our instructions. 6.

6. your rights to your data

You have legal rights to information about your data stored by us as well as to the correction, deletion and blocking of this personal data.
personal data. The quickest, easiest and most convenient way to exercise these rights is to log in to your account and edit your data stored there directly.
data stored there directly. Data that we are obliged to store due to legal, statutory or contractual retention obligations will be
will be blocked instead of being deleted in order to prevent it being used for other purposes.

7 Consent, rights of revocation/objection

You may at any time object to the use of your data for the purposes of advertising, market and opinion research or revoke your consent to the use of your data with effect for the future.
use of your data with effect for the future. You can send us your objection or revocation by e-mail or by post.
(For contact details, see imprint)

If you receive advertising from us by e-mail, you can exercise your revocation even more conveniently by clicking on the link contained in the e-mail
and following the further instructions. Please understand that we may need some time to implement your objection/revocation in our systems.
systems and you will still receive messages from us in the meantime.

8. links to internet sites of other companies

Our online shop may contain links to Internet sites of other companies. We are not responsible for the privacy practices of external websites that you may
websites that you can reach via these links. Please inform yourself about the data protection of these external websites.

9. changes to this data protection information

We always want to present an attractive offer to our customers and therefore continuously adapt our product range to the wishes of our customers.
This may make it necessary to update this data protection information. We therefore recommend that you regularly inform yourself about changes on this page.
on this page on a regular basis. Insofar as these are changes that could affect the consent you have given, we will inform you of this separately.
inform you of them separately.